Asking Why
Seth Godin has a post about answering “why?” sorts of questions, concluding with a great line: “The single most efficient (and lowest cost) technique for improving your operations is answering the why questions! You should embrace these people, not send them away.” Last week I had a customer ask me why my team has a policy to do something a certain way. My response was “you know, I know why we did it in the past, but it doesn’t make any sense now.” The simple question of “why?” prompted a policy change. I always try to answer “why” questions with a truthful answer. If I don’t know why something is the way it is I find out. I hate argument …