Torturing Your Users
“Hey Bob, you do desktop support, right?” “Well, not much anymore, but what’s up? I can probably help, or ask someone.” “I’m getting accused of hacking my work computer because I changed the desktop background.” <stunned pause> “Hacking? You’re serious?” I have some personal experience with stuff like this, getting accused of hacking a network because I knew how to use the Novell “attach” command. Scandalous, I know. “Yeah. I set it to one of your photos, actually. Our IT morons are claiming I had to break in and change some security setting on the computer to do it. I just right-clicked and picked ‘Set as Desktop Background.’” “Um, okay. Well, if these are the same guys you told me …