Dear Folks Affected by the 365 Main Outage

Dear companies who were affected by the 365 Main outage,

That sucks. Been there, done that, and I hope everything came back up okay. I do have one comment, though:

Next time don’t put up a “scheduled maintenance” page. We know it isn’t true. If it is you picked the worst maintenance window ever. :-)

Believe it or not, we understand things like power outages, and how they’re freak, disruptive problems. Even a simple note about what is happening goes a long way to reassuring everybody that you’re on the job, fixing the problem.

Thanks.

…Your Customers

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