You folks are full of good ideas, so here’s my latest question. I’m rethinking workflow for my group of 20+ admins, so the customers we interact with have a nice single point of contact and the admins have a good idea of what’s in the queue for work. I’m looking for tools to help us. How we’ve lived this long without something to help us is a real wonder.

The tool needs to be able to accept email and web-based requests. It would be nice if it could have some logic in it so that the customer could help direct who gets the request by choosing the OS and (perceived) priority. It should be fairly lightweight overall. I don’t want to have to slog through a ton of pages to close a ticket, or spend longer on the administrivia than the request took to complete.

There’s the venerable RT. What else is out there that’s cool, easy to use and run, and helps more than it hurts?

:-)

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I think I’ve narrowed it down to a few choices:

* Hamanasi, in Belize
* Tiamo, on South Andros Island in the Bahamas
* Manchebo, on Aruba

I’m still undecided. I need more information, maybe I need more options. Manchebo seems nice, but mainstream, but easiest. Hamanasi has Mayan ruins and other adventures that don’t exist elsewhere, but getting there will likely be a 19-hour multi-hop adventure. Tiamo is less of a flight adventure, has wonderful snorkeling and water, but (maybe this is a positive?) doesn’t have any modern toys.

If you ask me, no modern toys is always a bonus, at least until the time comes when you really want a hot shower and a cold beer.

“I want somewhere green, somewhere nice to the locals, somewhere not a sterile American environment. But, most of all, somewhere with drinks, a beach, and clear blue waters (presumably, for me, on the Caribbean.). Given the nature of the trip, I would prefer somewhere all inclusive so that if we don’t want to care about anything, we don’t have to.”

Any suggestions? I suspect thoughts not involving the Caribbean would be welcomed, too, as long as diving is a possibility.

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