Dear Folks Affected by the 365 Main Outage
By Bob Plankers on Jul 24, 2007 in Dear Vendor, Featured, General Rambling
Dear companies who were affected by the 365 Main outage,
That sucks. Been there, done that, and I hope everything came back up okay. I do have one comment, though:
Next time don’t put up a “scheduled maintenance” page. We know it isn’t true. If it is you picked the worst maintenance window ever. :-)
Believe it or not, we understand things like power outages, and how they’re freak, disruptive problems. Even a simple note about what is happening goes a long way to reassuring everybody that you’re on the job, fixing the problem.
Thanks.
…Your Customers
