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iTunes Does Not Work On Windows Vista

By Bob Plankers on Jan 20, 2007 in Outright Rant

Dec. 12, 2007: I just replaced my ATI graphics card with an inexpensive NVidia 8500GT, updated the drivers, and installed the latest DirectX, and that resolved most of my problems. Your mileage may vary.

Update: iTunes 7.1 has been released, but does not appears to fix the UI crashing problems.

Update 2: None of the iTunes releases, including 7.3, have improved the crashing of iTunes.

But, if you want to read the rest of this, feel free:

The CD-RW driver in iTunes doesn’t appear to work right, so trying to burn anything will result in an instant crash. Also, letting iTunes stay open for more than about a minute results in Aero freaking out.

Microsoft Windows Vista is not supported by Apple, so I guess I’m stuck now. I mean, Apple only had a couple years of Vista betas to get this working, apparently that’s not enough time. Just more proof that I need to get away from iTunes and the restrictive DRM.

iTunes Has Stopped Working

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  1. 157 Comment(s)

  2. By yousuck on Jan 20, 2007 | Reply

    you say that apple doesnt support vista why did you upgrade? seems like you are the idiot here. Get a mac and shut up haha at least quit complaining

  3. By Bob on Jan 20, 2007 | Reply

    You’re right, I made a poor assumption that the majority of my applications would work right under Vista. It’s just a matter of time, though, before they fix iTunes. I was hoping that with such a high-profile application that they would have fixed it already.

    That aside, I may be an idiot but at least I have mastered punctuation and capitalization. Thanks for teh commentz haha get a clue.

  4. By Jason on Feb 1, 2007 | Reply

    I am also haveing a Vista/Itunes problem. Itunes says that my purchased music is not playable on this machine because the computer is not authorized. But, it is…and when I try to authorize it again, I get another error. Itunes is the ONLY problem I am having. Help!!

  5. By Mad Man on Feb 2, 2007 | Reply

    If ONLY I could reload iTunes 7 onto Vista.

    I’ve just installed Vista on a fairly new desktop. So far, I can’t download ANYTHING (including any of the updates I need to make things like Citrix work on my machine). Downloads appear to be processing and then they simply vanish from the computer at the end of the down load.

    As for iTunes, the problem is that it won’t permit me to play any ITMS purchased items because it won’t allow the computer to store my authorization. (In the course of trying to get this to work, it also caused me to “reauthorize” my purchases twice with ITMS, thereby using up my fifth and final authorized computerfor ITMS purchases.) I feel comfortable that reloading Itunes will solve this probem, except for that little downloading glitch.

    This, in addition to the fact that I can’t open or store any attachments received on Microsoft Mail (yes, I’ve de-checked the box for screening out potentially dangerous attachments), is making me insane.

    Any suggestions?

  6. By Bruce Audit on Feb 4, 2007 | Reply

    My itunes wont transfer music to my ipod. It just freezes and says it cant communicate with the device.

  7. By Bob on Feb 5, 2007 | Reply

    Okay, some thoughts:

    1) You can have all five iTMS authorizations deactivated once a year at the Apple web site.

    2) Downloading and storing files works for me. Perhaps you are storing your downloads in a strange directory? I usually have a “Downloads” folder on my desktop, but on a fresh install I usually forget to change the defaults in Firefox to that.

    3) My only suggestion at this point for iTunes is to wait until the next version, which Apple says will address some of the compatibility issues.

  8. By Emily on Feb 15, 2007 | Reply

    My itunes worked yestderday. (I just got a new computer and it has windows vista on it) and then today when i try to open itunes it comes up with an “Itunes has Stopped working” notice. Help? anyone?

  9. By jered on Feb 15, 2007 | Reply

    i have the same quthorization error, and the freezing error, but one thing i’ve noticed that the music is scrathy and has slight pauses in it, but the song sounds great on my ipod so i know that it’s not the music files

  10. By Bianca on Feb 17, 2007 | Reply

    I got an iPod Shuffle and I got windows Vista. And I got about 55 songs onto to it, when it stopped and said, “The ipod Bianca Calore can not be updated. Unknown error.” I tried running the program as as an administrator, but it still won’t work. I’m very stressed an upset. What should I do?

  11. By Tony B on Feb 19, 2007 | Reply

    To those who complain, you should wait… Vista is a NEW OS. If you can use a XP based OS use that for your machine until vista is officially supported. Like a few I updated my OS form windows 98 to windows XP along with a machine at the same time. Now I have an XP machine along with a vista machine. Each, yes I’m lucky and have 3 computers, one with XP (very old) with a craped out hard drive, one with XP SP2, and vista.
    The vista machine is on hold, until things
    improve with applications such as Itunes, still
    Then I’ll use XP for such applications until
    vista supports it fully. DRM - well….

  12. By Tony B on Feb 19, 2007 | Reply

    Some people in the “know” have said apples system is superior- even though they are windows users themselves… I bet even now apples OS system users are laughing at those using vista.
    I guess it’s all a licensing issue in reality, just imagine over lunch Bill gates and Steve Jobs having lunch developing their OS systems… If only they got along better. What a treat it will be in the future when it all integrates and works smoothly- ie an OS rather than a XP OS, or Apple OS or a Linux OS. Just an OS that works how you want it to in the first place. After all it’s just an Operating system in the first place, and should do what ever it needs to without all the frigging around to get it to work!

  13. By CJ on Mar 5, 2007 | Reply

    I have the same problem, iTunes wont even start up anymore. Know of a solution yet?

  14. By Bob on Mar 5, 2007 | Reply

    iTunes 7.1 is out and fixes the problem.

  15. By Scott on Mar 8, 2007 | Reply

    I installed Itune 7.1 on Vista Ultimate. Crashes EVERY time I run program and need to hard boot. Unistalled Itunes 7.1. Apple, please get with it…

  16. By brandon on Mar 8, 2007 | Reply

    i just installed itunes 7.1 and i try to play something i bought and it still says “you are not authorized to play this” i dont know what to do!!!!!!

  17. By brandon on Mar 8, 2007 | Reply

    take that back i just had to type in my password. Lol

  18. By brandon on Mar 8, 2007 | Reply

    nevermind

  19. By sickyd on Mar 11, 2007 | Reply

    Just installed itunes 7.1…first it said there was something wrong with my audio configuration…apple’s website said to reinstall quicktime…itunes boots and says updating itunes library, with a slow progress bar, and at about 75% of the way through it, the program crashes and I get the vista this program is closing window…i’m on vista home premium, any ideas or is itunes still not vista ready? I had no problems before with itunes 7 on vista, i upgraded because apple claimed better vista compatibility…

  20. By eric on Mar 20, 2007 | Reply

    itunes works on vista home basic but that is it! if it has the aero desktop, then it crashes and freezes…i know this because my new dell laptop runs itunes fine no problems but it is vista home basic…mt desktop is vista business and it freezes every time…come on itunes! hurry up with an update that supports aero!

  21. By kirk on Apr 9, 2007 | Reply

    i have a new laptop with vista and itunes worked perfectly for a couple of weeks but now every time i try to open it i get “itunes has stopped working” i’ve uninstalled and installed several times now with 7.1 with no luck. any suggestions? thanks.

  22. By bpc on Apr 13, 2007 | Reply

    I have the problem with iTunes 7.1.1 but only with large sync’s my shuffle is fine but my 60gb crashes … BSOD -> KERNEL_STACK_INPAGE_ERROR

  23. By jackjason on Apr 14, 2007 | Reply

    sickyd: i have the same problem. i have windows vista. when i try to install itunes, it says “updating itunes library,” gets to about 75% and then just freezes. i’ve uninstalled and reinstalled itunes 3 times..to no luck. it still freezes at the same spot every time.

    any answers out there?

  24. By Starr on Apr 16, 2007 | Reply

    It seems that I am not the only one experiencing problems with I-tunes and Windows Vista. I have tried to install I-tunes more than 3 times and my computer keeps stating that I-tunes has stopped working. It is really frustrating and I hope the problem gets fixed as soon as possible so that I may listen to my music. Maybe more time should have been taken, when Windows Vista was being created. These compatibility issues make a person want to go back to Windows XP operating system.

  25. By BLL on Apr 20, 2007 | Reply

    I was having numerous problems with itunes working on my new PC running Vista. We could not download purchased songs and it would freeze up, etc. We were using McAfee virus protection that came with the machine. We decided to remove McAfee and try Window Live OneCare. Immediately itunes began working correctly and have had no more problems. If your running McAfee this could be your problem too!!

  26. By M Toner on Apr 21, 2007 | Reply

    I was getting blue screens. For the first time I thought I’d be an early adopter of the latest Windows - never again.

    Apparently there is a patch on the Microsoft web site that might help (I just wish they had put it under Windows Update!) Its KB933824

    Here’s a link.

    http://www.microsoft.com/downloads/details.aspx?FamilyID=ae02a107-ebc8-4b67-a597-80349631c395&DisplayLang=en

    Good luck
    Michael

  27. By Vaughn on Apr 21, 2007 | Reply

    I also have the same problem! It gets about 75% then freezes and locks up! THIS IS VERY FRUSTRATING!!!! Where is the answer for this bug! Apple, where is the new release to FIX THIS PROBLEM????!!!!!!

  28. By M Toner on Apr 22, 2007 | Reply

    One other thing I tried (along with the Windows patch) after rebooting from an iTunes/Vista blue screen was to look at the application event viewer (Control Panel/Administrative Tools/Event Viewer). It didn’t say iTunes but QuickTime.

    I removed Quicktime and then ran iTunes setup again (choosing Repair) which put Quicktime back in. The next time I rebooted and synced, it didn’t crash. It had crashed twice previously trying to sync the same files.

    Michael

  29. By Chris Caputo on Apr 24, 2007 | Reply

    I turned off all Vista visual effects and now iTunes will boot.

  30. By Mark on Apr 26, 2007 | Reply

    I use mac 10.3.9 and there were itunes issues with that too….the folks at the mac store had to rebuild my library so anyone that has things freeze when the library is ‘updating’….this could fix your problem….rebuilding your library will cause your playlists to be gone but your music files should be safe…I usually back those up out of paranoia anyway….

  31. By brahim on May 2, 2007 | Reply

    i have a big problem, i can not install itunes nor quicktime. i am running windows vista ultimate and each time i like to install thes two software it says that i need to run VBS Script please help me find the solution for that
    thanks all

  32. By Dro dro on May 2, 2007 | Reply

    Itunes works grand with winders vista on my ole computer, but I cant put any songs on my ipod and I hate that. Every time I try to do so I get a message that states, ”these files are not compatible with ye pod” my ipod has been upgraded da boot and i’m basically sitting here stumped, broken, and all alone. PLEASE HEP ME HEP ME!! the same songs get boring after a month or two.

    signed you’re humble pal Dro dro.

  33. By Wes Bos on May 6, 2007 | Reply

    I have the same problems, If I find out a solution I will post it right away on http://www.wesbos.com/blog

  34. By Wes Bos on May 7, 2007 | Reply

    I fixed it!

    What you need to do is go to apple.com and download quicktime. When doing this make sure that you select JUST QUICKTIME, not itunes + quicktime.

    Install quicktime from there and you are good to go!

  35. By Sarah on May 9, 2007 | Reply

    OK, i had to get a new laptop with windows Vista. Everything was working fine untill I-tunes. First I had trouble getting music from my i-pod and it was also saved on a harddrive (which crashed everytime I tried to put music on). But I got that fixed and am able to download new music and everything. The only trouble I have is when I plug in my I-pod. My whole computer crashes everytime! Its so annoying. I have no songs on my i-pod anymore because I tried restoring it but that didn’t help my problem. So now I have an empty I-pod, but full Library on I-tunes. Does anyone else have this problem? Is it An I-tunes problem?

  36. By Banzai on May 21, 2007 | Reply

    Hi all,
    I ran successfully Itunes for a while over Ultimate Edition.
    Then ITunes start crashing at each startup.
    To make it short, I had uninstalled Quicktime with the Program and features Control Panel Tools.
    To make ITunes able to run again, I had to install over ITunes install (Never asked me anything about missing Quicktime…), the QuickTimeInstaller standalone.
    It seems to be a major bug in Apple installation program and in ITunes application. If a component is missing, say about it to the user ! That is an incorrect unhandled exception as correctly reported by Vista OS.
    Regards.

  37. By peazbury on May 22, 2007 | Reply

    wtf i can start it up and look around on itunes but it will not let me play anything or move/change any files anyone know how to fix this problem

  38. By alex on May 22, 2007 | Reply

    yah my itunes will not update my ipod, and I cant uninstall quick time or itunes because the windows installer will not let me, what do I do? Nothing works

  39. By josh on May 23, 2007 | Reply

    I have a new HP Pavilion with Vista prem pre-loaded and since using it every time I connect my ipod itunes freezes for 1-3 minutes and then everything works fine. Then I cannot disconnect the ipod in itunes…says files on the ipod are being used by another program (what I dont know). Yet I can use Vista to safely remove the ipod. My old machine with XP had no such issues as these. Does anyone else have any of these problems?

  40. By randy on May 24, 2007 | Reply

    I had the same problem with Vista Home Premium but it now seems to be working fine. There are 2 things you need to do.

    1. Make sure you have iTunes 7.1.1.5 installed - nothing earlier

    2. Install a patch from Microsoft (KB936824)
    http://www.microsoft.com/downloads/details.aspx?familyid=6A9FC712-F518-44AB-A11F-B6AA22525DEC&displaylang=en

    At least that is what worked for me.

  41. By brett on May 29, 2007 | Reply

    I have a new HP Pavillion with Vista Ultimate 64 bit. I am not able to burn a cd from itunes. When I try it says that there is no supported cd burner. Any thoughts on how to fix that?

  42. By B on Jun 6, 2007 | Reply

    Apple have released iTunes 7.2 and if that doesn’t work, you can always get a new intel iMac and run windows natively and directly from BootCamp.

  43. By Michelle on Jun 12, 2007 | Reply

    We are having the same trouble. Can somebody give us a solution? Our CD driver disappears everytime we try to burn a CD. Uninstalling Itunes and rebooting gives us our driver back but then…no ITunes. We reinstall ItTunes and it burns one CD but once we shut donw the computer, the driver disappears again until we uninstall ITunes.
    Thoughts?

  44. By Shazza on Jun 15, 2007 | Reply

    hope someone has found a solution.
    i recently got a new notebook with vista, and a new iPod nano… my library seems fine, i don’t having problems with crashing programmes… the only thing is that itunes won’t read my ipod, i have tried other xp computers at work are okay… any solution?

  45. By hhhm on Jun 17, 2007 | Reply

    itunes 7.2 on XP.. crashes for me on my amd 850.. it said something about my bluetooth stack being installed.

    as for people writing “get a mac” errm NO. thats the point. it’s about choice, try your envaglism elsewhere..
    as for vista apple like other devs had AGES to sort it out.

    perhaps they should rename it

    i-wishItWouldWork
    or
    i-wishTheyTestedIt
    or
    i-wishTheyHadBetterSupport

    hopefully i haven’t lost all the tunes i’ve bought from i-tunes or else i will be p***** off

    i’m not impressed..

  46. By Pat on Jun 21, 2007 | Reply

    I found a solution to the “itunes has stopped working” message on vista. I went to the control panel, uninstalled quicktime, repaied itunes, then I went and installed just quicktime, and then went and clicked on itunes, which went thru the reinstall steps and then it worked.

  47. By ken on Jun 21, 2007 | Reply

    i just got vista and itunes works but it won’t show my ipod. it says it’s charging but it wont update or anything.

  48. By Blueracer66 on Jul 3, 2007 | Reply

    Apple will fix all these bugs eventually. On my new laptop (powered by Windows Vista Home Premium) iTunes works for a few minutes but if I become innactive for a few minutes it will quit. It will keep quitting until I restart. Hopefully Apple will hear the cries of Mac guyslike me. Yes, I’m a Mac guy who owns a Vista-powered laptop.

    I’m just waiting to upgrade to Mac OS X Leopard (v10.5).

  49. By Subrath on Jul 5, 2007 | Reply

    I successfully installed itunes 7.3 but when I try to open it does not open at all. I have windows XP and meet all the requirements to download itunes. Please somebody help me with this mess.

  50. By Martin on Jul 6, 2007 | Reply

    This won’t work for all, appareantly. Go to your itunes folder (usually C:\Program Files\iTunes), right click iTunes, click Run As Administrator, approve your action and if you’re lucky it won’t crash any longer!

  51. By Lo on Jul 7, 2007 | Reply

    I installed 7.3 on Vista Ultimate 3 days ago. Worked perfectly well until this morning when it decided not to work. Have no clue what to do now after trying everything I can think of… Not a fan of Vista at the ‘mo…

  52. By Jord on Jul 7, 2007 | Reply

    i am having the same problem. What did you do to fix it?

  53. By Meat Shield on Jul 9, 2007 | Reply

    What are you 15? Go play RuneScape or something.

  54. By Tim on Jul 11, 2007 | Reply

    I purchased a new desktop with Vista, and had a freeze while trying to install itunes for the first time. Even with uninstalling and reinstalling a couple of times, I kept getting the message “itunes has stopped working”. I was using version 7.3, and couldn’t find the Windows update.

    It turned out that Quicktime had not installed properly following the initial freeze, and was not being reinstalled, because the itunes installer thought it was still there. I ran the Apple update program, and it suggested I install Quicktime. I did so, and it seems to be working ok now.

  55. By Me on Jul 12, 2007 | Reply

    to hell with apple, i will never buy another ipod again since itunes just stops working for the hell of it. screw them, thats why they are not number 1

  56. By Rachel on Jul 12, 2007 | Reply

    What do i do when it says there is something wrong with the adio configuration?

  57. By WJU IT on Jul 13, 2007 | Reply

    I have had vista loaded for a few months now and while there are a few things that are not compatable at this time itunes has been working great up until I selected ‘no’ on installing the latest version of 7.3.1, suddenlt itunes quit working. It loads and then instantly locks up. I went to the itunes download page and downloaded the latest version thinking that might fix it and I was wrong. Help!

  58. By QT sucks on Jul 14, 2007 | Reply

    Ok, I installed the latest itunes 7.31 with quicktime and quicktime is not working…i tunes works like 99 percent of time. I get some error 46 message for quicktime..doesnt even load.

    I installed quicktime for vista 7.2 independently, after uninstalling both itunes and quicktime, and i still get the same stupid error message.

    I set permissions for me the admin, on my own and only user account for quicktime folder as full control, and I get the same stupid error 46 message.

    Am I the only one who cannot get quicktime to even load on vista with this LATEST QUICKTIME 7.2 version for VISTA?

  59. By QT sucks on Jul 14, 2007 | Reply

    QUICKTIME Actually was starting at 7.16, when it even wasnt supporting VISTA, but always crashed when trying to play video.

    This quicktime 7.2 FOR VISTA, doesn’t even load…I get the dreaded Error 46 message. All I could find in Google were some old threads from a couple years ago. No one having this problem? I had tried quicktime alternative 1.81 lite before, but uninstalled it and (I believe) all entries, as in the programs folders.

    I need to work on projects. Someone please help me TRY to find a way for quicktime to work. Open to all suggestions. Anyone with Vista Home Premium, install the latest quicktime 7.2. It is SUPPOSED to be for VISTA. I guess it is less for VISTA than the versions before that were NOT for vista, were.

  60. By Tom kenning on Jul 18, 2007 | Reply

    i have vista and itunes works perfectly

  61. By Jilinda on Jul 18, 2007 | Reply

    I also have a new HP Pavillion with Vista Ultimate 64 bit. Am having the same problem in that I cannot burn CD’s from itunes. Has anyone found a fix yet?

  62. By Jack on Jul 20, 2007 | Reply

    iTunes absolutely does not work on Vista. I am using the latest version, 7.3.1.3. For the second time in 3 weeks all my podcasts have “disappeared”. I had 1,402 podcasts (19.2 GB) on my 60 GB iPod. Listening to podcasts is my primary use for my iPod/iTunes/Vista rig. I have a new quad core PC with 3 GB RAM, a RAID 0 HDD array, and deep expertise in Windows. I am completely confident that this is 100% not my fault. Is iTunes logo’d for Windows? Case closed, it’s junk software.

  63. By RegretForVista on Jul 20, 2007 | Reply

    sigh… my only mistake is upgrade my xp to vista.. sigh….

  64. By shaun on Jul 20, 2007 | Reply

    ok i found a really simple way to sort this out on vista guys. im gonan give it out in idiot terms so theres no confusion, Goto start and then control panel.Click programmes then in the list yuo will see programmes and feature click it and then select quicktime and click repair. you can now run itunes fine :)

  65. By shaun on Jul 20, 2007 | Reply

    ps im running a 64 bit vista home prem os and please let me know if this works for you guys i may have another solution if not

  66. By Wireclippers on Jul 20, 2007 | Reply

    Just tried that ‘for idiots’ solution, thought that would be the ideal one for me! …Guess what … it didnt work

  67. By Wireclippers on Jul 20, 2007 | Reply

    further to my last … my machine 32bit vista home premium

  68. By shaun on Jul 21, 2007 | Reply

    sorry to hear that mine works great now have yuo tried running quicktime in xp comatability mode

  69. By Drain on Jul 21, 2007 | Reply

    Shaun thanks for giving out the real fix for this dilemma. That worked great for me and was posted nowhere on Apple’s site that I could find.

  70. By shaun on Jul 22, 2007 | Reply

    no problem glad it helped someone

  71. By eclipselr on Jul 23, 2007 | Reply

    i have the same computer with the same problem

  72. By preston on Jul 26, 2007 | Reply

    dude wat da crap my 5th machine wont authorize

  73. By Steve on Jul 26, 2007 | Reply

    I’ve just installed iTunes 7.3.1.3 on a Vista Home premium machine, now I can’t sync photos to my video iPod. Using the same version of iTunes on my old XP computer - it works fine.
    I tried running it in XP compatibility mode, but that didn’t work either.
    Is there a reliable fix yet?

  74. By Tim™ on Jul 29, 2007 | Reply

    After installing Vista Ultimate and iTunes 7.3.1.3, my CD drives aren’t recognized by itunes… which are LG GCE-8240B/GSA-4120B (CDRW/DVDRw). I’m able to use both Nero 7 and Vista default burning software, so is this a fcuk up of iTunes?

  75. By Marion on Aug 1, 2007 | Reply

    I just bought a new vista lap top with vista premium and I am considering buying an apple ipod - I checked there help pages and it said as long as you have the new version of i tunes which is 7.3 (I think) also phoned an apple store and the assistant said it will be fine apparently Microsoft are working on a ‘patch’ what ever that is, I assume it is an update perhaps to help solve it crashing etc.

    Not too sure…. eek, do I or don’t I buy it, surely Microsoft might have solved it by now????

  76. By Tim™ on Aug 1, 2007 | Reply

    I do find that iTunes & Vista don’t get along so well, at times. It seems to be usually while running Live Messeneger at the same time that iTunes is known to start crashing. Marion: I use my nano/mini just fine with the current 7.3 version, hopefully next Tuesday’s Vista SP1 helps my CD issue.

  77. By John on Aug 3, 2007 | Reply

    I was given an iPOD 30g for a present. Nice Huh? I thought so, anyhow, I have a new laptop with Vista Home Basic. I am hearing a reading nightmares about iTunes and Vista. I really am stoked about using my new iPOD but I am really leary about the problems that I am hearing of. Apple says use the newest version of iTunes w/ Vista and it will be compatible. Microsoft has an update for a eject issue, but I am still hearing of issues with Cd/DVD drives not working, crashing a such. I admit I am new at the whole iPOD thing but I was wondering if anyone has any advice or suggestions that would actually help me.

  78. By Tim™ on Aug 3, 2007 | Reply

    John have you had any real troubles with your iPod/iTunes/Vista yet?

    Ensure your iTunes is loaded and turn on your iPod before connecting the USB cable, you should be problem free. I’d also recommend looking up Anapod explorer if you want to transfer media *from* your iPod. iTunes has it’s problems, but is just so necessary for iPod users imo.

  79. By Matt Hunter on Aug 4, 2007 | Reply

    its amazing! I last upgraded itunes and spent 3 days trying to get it to work with both my first gen ipod and a brand new video one - apparently the guys at Apple never thought anyone would try that, and for a while the helpline told me I had to buy just bin one of them (!). Now I never install an update without finding out how messed up it is. And Apple are still terrible. Wow. Amazing. Only Dell could compete for worse customer service.

  80. By John on Aug 4, 2007 | Reply

    Tim I haven’t even downloaded iTunes 7.3.2 yet and tried because I don’t want to go through the nightmare if it is going to be one.

    I did get a response from someone on a MS forum and he said he has been using the same iPOD I have and Vista with no problems for quite some time now. I want to use it, but I don’t want a headache.

  81. By manny on Aug 4, 2007 | Reply

    I have a ipod60G(about two years old). Thing is after purchasing a new laptop with windows vista basic(preloaded) itunes refuses to work. At first it got installed and refused to sync with the ipod. I thought it was a problem with the installation and uninstalled. Again tried to install, now itunes get installed but not quicktime. Each time i try to run itunes vista says that quicktime is not loaded. Pl help.

  82. By manny on Aug 4, 2007 | Reply

    Pl see the problems i am going through. I have been left with an expensive paperweight.

  83. By John on Aug 7, 2007 | Reply

    Manny, I have been able to download and run itunes and have no problems with my iPOD so far. (see my post dated August 3 for specs) I downloaded the latest version of Quicktime by itself before I downloaded iTunes 7.3.2. Also you need to check in you windows update files and make sure that KB936824 has been downloaded. If not then get it. It fixes the eject problem if you eject from the windows task bar (apple recomends always eject from iTunes) maybe this will help you. I have had no problems thus far and I have put nearly 3 gig of music and podcasts on.

  84. By John on Aug 7, 2007 | Reply

    manny, ps. I have also followed Tim’s suggestions each time I connect (see his post on August 3)

  85. By Debi on Aug 7, 2007 | Reply

    I was forced to replace my laptop & only windows vista was offered. Itunes works fine on my system UNTIL . . . I try to burn a cd or restart my computer. Then my cd/dvd disappears. If I uninstall itunes the cd/dvd returns & functions perfectly. I have tried reinstallin itunes about 7 times with & without firewalls/antivirus etc. Everytime with the same results. The people at apple have not offered any help or solution. In fact, they gave me the run-around because my ipod is out of warranty. They suck!

  86. By DScott on Aug 9, 2007 | Reply

    Dude you are the man it worked perfect without a problem. Thanks ……:)

  87. By Mike on Aug 9, 2007 | Reply

    I have Vista Ultimate on a Dell XPS 410 with a RAID 1 array. I installed iTunes 7.3 and it crashed my system by corrupting one of the RAID HD on two different times. The first time I had to send the Dell back but the second time I was able to rebuild the corrupted HD.

    I have installed the latest Intel Matrix drivers and also the latest BIOS but am afraid to install iTunes 7.3.2 (the latest version) and/or Quicktime 7.2 because of another HD array corruption. Anybody had any luck with this configuration? I wouldn’t really care about this except I own an iPhone and you need iTunes to sync it (which I’m currently doing on my Sony VAIO laptop with XP).

  88. By NiNA on Aug 11, 2007 | Reply

    I Want to download itunes 7.3 but it seems every time i prees run or save it closes the window i tried it several time but it dosent work.PlEASE HElP ME!

  89. By jim on Aug 11, 2007 | Reply

    I have tried to install itunes 7.2.3 when I do my windows explorer will not work and I can’t get to the itunes stores. says check my connection but I’m connected. any ideas/info. thanks

  90. By jim on Aug 11, 2007 | Reply

    whoops .. forgot to say I am operating with Vista Home Premium on a Dell.

  91. By Monique on Aug 20, 2007 | Reply

    I just recently got a new laptop and now a new ipod nano. I was really excited to get a new laptop and hopefully to have itunes working with no problems since my last computer (running xp) was definitely not reliable! sometimes it opened, sometimes it didn’t and sometimes, it took 10 minutes to open! So i upgraded my computer and OS. My laptop has vista premium and I realized when I bought it it had compatibility problems but I really thought itunes would at least work! Well, like 99.9% of you on here, guess what? itunes wont work!! When I install it, it opens and works great but when I close it, it will not, for the life of me, open again! I’ve tried everything! uninstalling, re-installing, changing compatibility mode using properties, I’ve tried uninstalling quick-time and reinstalling it from the apple website and running itunes, and nothing seems to be working! I’m soo tired of itunes but I really like it and want it to work. I’ve been trying for a long time and I really don’t want to have to be uninstalling and reinstalling itunes every time I want to listen or sync my music to my ipod! Does anybody have any other suggestions that I could try…I’m not giving up! I just wish Apple would put their act together and come up with a decent itunes program that works for all!! Somebody help me!

  92. By katy on Aug 21, 2007 | Reply

    UGH. So, new laptop with vista (it’s an hp), latest software updates from iTunes, NO problems with iTunes song downloads but my freakin video downloads don’t work…audio is fine but the picture stutters. And NOW, every time I try to play an episode of something I get the “iTunes has stopped working” msg. Help, please!

  93. By jerry on Aug 29, 2007 | Reply

    im told that i need to give up vista. i have the same problem with a brand new hp. cd drive just disappeared after running ok for 3 mo its rather frustrating knowing they now only sell windows vista os unless you have it built knowing that this problem exist when so many people buy ipods at the same store they bought the computer only to tell you sorry about your luck its a perfect example of the corp world caveiot emptor

  94. By mac sux on Sep 1, 2007 | Reply

    Hey, you suc…..you think someone should wait to upgrade an OS until a dumb ass prg like Itunes works….I think Icrap, crApple, and Iphone should be insterted into your ass. right next to where your brain is located. Mac is a toy. give it up

  95. By Harriet on Sep 2, 2007 | Reply

    I tried it and it worked!!!! Thanks a billion- I was beginning to lose all hope.

  96. By RocketRaCoon on Sep 8, 2007 | Reply

    I will never buy windows os or any other product again.
    RR

  97. By Warren P on Sep 11, 2007 | Reply

    itunes 7.4 just came out today… still does NOT work on VISTA this is redicilious

  98. By Ger F on Sep 12, 2007 | Reply

    No only does itunes 7.4 not solve the burner recognition problem when attempting to burn a CD on a 64 bit Vista Ultimate HP Pavillion, but when clicking on the itunes icon, a box states that itunes was not installed properly (tried three times including the repair of both itunes and quicktime from control panal). However when clicking “OK” icon on the box, itunes boots up, tells me it is version 7.41 but still does not recognize the cd burner.

    From the previous comments, seems like Apple and MS could have coordinated their programs sometime within the last nine months since Vista has been out.

  99. By tbearnskwerl on Sep 17, 2007 | Reply

    We just got an ipod classic and the pc wont install the driver needed for the ipod. it keeps saying please insert the disk that came with your ipod. however there is no disk. to add to that when i trie to search the INF files (where all plug and play drivers should be for windows) there was none and i even went as far as to search my vista home basic installation cd and got no results. tech support at apple says that its an INF issue well from the looks of it Vista Home Basic never came with the drivers for the ipod in the first place. Am I right or am I missing something?

  100. By Lostrod on Sep 25, 2007 | Reply

    Why can’t Apple, knowing that 90% of the computers on the planet are running Windows, come up with software that actually works with Windows?

    Does Apple think that, because their latest version of iTunes doesn’t work with Vista that I will decide to go out and buy a Mac?

    I’m not a big Microsoft supporter, but other vendors have managed to update their software to work with Windows, so why can’t Apple?

    I recently purchased a new computer that came with Vista by default. All the other software managed to convert and upgrade just fine. iTunes is the only software that consistently locks up my PC.

    Based on this experience, I certainly don’t plan on buying another Apple product until they get their act together.

  101. By Ryan on Sep 27, 2007 | Reply

    So i also have a new HP with vista and like some one said before the video is choppy or stutters even though the sound is fine and after playing for a while it come up with the iTunes has stopped working. So everything seems to be working for me except me video.

  102. By Sandra on Oct 1, 2007 | Reply

    I wish I had read all these comments regarding the problems running iTunes before I upgraded my Windows XP to Vista.

    I have spent 3 days trying to sort out the problems; uninstalling and re-installing iTunes and Quicktime in different sequences. All to no avail!!!

    I can’t get iTunes to even authorise my computer, just a message saying “cannot open URL”.

    I’m just a ‘regular’ lady, trying to get the best out of my machine, for ‘regular’ purposes.

    Is there not some ‘Wizard’ out there who has solved the problems yet. Please Help!!!

  103. By Paul on Oct 1, 2007 | Reply

    I found this - worked for me
    http://discussions.apple.com/thread.jspa?threadID=1123741

  104. By scott on Oct 3, 2007 | Reply

    I am sick of I-Tunes anyway. Their dmr is so restrictive that you cant back back up paid tv or movies on a network or dvd. As far as windows vista goes, I have been enjoying it a lot. It’s up to apple to get these bugs fixed!I am going to real media and cinema now for video.

  105. By Chris on Oct 7, 2007 | Reply

    I just installed Vista and reinstalled iTunes and copied all of my movies and songs over. Now that I have the songs working, some of the movies don’t. For example, I can play a few episodes from Quantum Leap, and others don’t play or transfer to my iPod. If I delete them from iTunes, I try to add them back again and they won’t add. If you right click on the file and choose “get Info”, the movies taht work have 2 colums, and the ones that don’t work have only one (listing from “kind” to “last played”. It’s wierd that some work and others don’t, when some of these discs were ripped at the same time. Everything was fine with XP. Oh, one other thing. If I put the backed up disc in my drive and add the file to iTunes and direct to the drive, it works. If I move the backed up file to my desktop and add it, it doesn’t work. Any ideas out there?

  106. By Eric Hale on Oct 16, 2007 | Reply

    After days of frustration, I found a fix. Ihope this helps

    1) Completely uninstalling everything Apple (update, phone, QT, iTunes)- reboot
    2) Download and install latest iTunes - reboot
    3) Download and install STANDALONE QuickTime.

    That did it for me.

  107. By Jan s on Oct 17, 2007 | Reply

    I am trying to download the latest version of Itunes on my windows vista computer. The download comes out ok but it is all distorted. One letter is about the size of a quarter and takes up half my computer screen. It gives me a message that I need to turn of the compatibility mode. Can you help?

  108. By Liuda on Oct 20, 2007 | Reply

    no,it’s not working out for me ….still the same error….and more now,a quicktime error that i didn’t have before…..vista sucks

  109. By Cerisse on Oct 23, 2007 | Reply

    I am having the same exact issues. I have uninstalled and reinstalled both itunes and quicktime 7 times and every time I click on itunes a window pops up saying “itunes was not properly installed. If you wish to import or burn cd’s you need to reinstall itunes.” Well guess what itunes, I have reinstalled your stupid program 7 times and it STILL isn’t working! I just want to burn a cd! Everytime I try it says “disc recording not found…” Can anyone help?

  110. By Lauren on Oct 23, 2007 | Reply

    PLEASE HELP ME! I have recently purchased a windows vista, as well as the new ipod nano that just came out…. im having a really, really hard time with simply loading/installing the itunes program! Everytime it installs, it finishes with a different amount of MB it took to load it. for example, the first time i tried to download the itunes program, it finished with 42.2 MB. Then the second time, it finished with 3.2 MB. and when it says its done downloading,ill go to documents, then click on downloads, and double click on the itunes dodwnload and a message will pop up displaying the documents name, and saying- win32 isn’t valid.This is my first time owning an ipod, and id really appreciate it if anybody can help me with this!! -THANK you for reading this

  111. By Lorin on Nov 3, 2007 | Reply

    Well, I am another victim of Vista.
    I spent the last 3 days beleiving that the latest Itunes version would run on vista but I also keep getting the new program crash message which forces program shutdown of Itunes.
    Why can’t Apple try their fixes before releasing, I know Vista sucks but Itunes should have a decent fix by now.
    I waited to upgrade to Vista figuring at least the big companies would have fixes by now, Ok I was Naive.

  112. By Trent on Nov 4, 2007 | Reply

    I am trying to burn a CD and get error “Disc recording not found” Any ideas on what’s up with this? I am running XP.

  113. By Random man on Nov 7, 2007 | Reply

    7.5 is out now

  114. By RANDOM on Nov 11, 2007 | Reply

    I have the same problem and apparently their is spyware protection making your ipod not show up on itunes.

  115. By Rob Anthony on Nov 25, 2007 | Reply

    I came to this forum for help and advise, and the one thing I’ve concluded is this: when I buy my new laptop (this weekend) I will REMOVE Vista and install XP. Mama used to say ‘if it ain’t broke don’t try to fix it’ - now if any of you guys can give me a good reason to keep Vista (considering I know that ALL my software - including ITunes - works fine on XP) then please let me know.

  116. By John Westerhoff on Nov 25, 2007 | Reply

    I just installed iTunes 7.5 on my computer running Vista. Now iTunes will not work. I keep getting he error message that iTunes Helper is not working or itunes has stopped working. I have tried everything Please help

  117. By Why Does iTunes Suck? on Nov 27, 2007 | Reply

    7.5 doesn’t make any difference. I keep getting the same error message myself: ‘iTunes has stopped working.’

    How long do I got to wait until I can finally sync my freakking iPod? Seems like an eternity…

    :’(

  118. By Maq on Nov 27, 2007 | Reply

    im cursing myself ,i should i have bouht new laptop having vista,,,i.tunes has been downloaded but doest work it stops like blind man on the road,,,it sucks,,,,Mama wat should i do,,,i wish i sell my laptop and have a party ,,,,no body has solution,,,,,,,,,,,,,,

  119. By cj on Nov 30, 2007 | Reply

    hey i just recently bought a 8gb black ipod nano video 3rd generation and installed itunes on my acer with windows vista home premium but my ipod cannot install for some reason i need help installing my ipod

  120. By Rob Anthony on Dec 3, 2007 | Reply

    Well its one week on, no-one was able to give me a reason to keep Vista so when I bought my laptop the first thing I did was downgrade to XP. I had bought a copy for my old PC in the UK (£65) but even out here in the UAE everyone is running XP so the IT guy at work lent me a copy! It loaded straight on with the exception of a couple of minor driver issues which were easy to resolve at the Toshiba website’s driver download area (make life even easier for yourself by downloading all the drivers listed for your PC/laptop and save them onto a disc or USB pen). So my conclusion remains the same - if you’re buying a new PC, LOSE VISTA and stick with XP!!! If you’re buying direct (eg Dell) you can often get this done free of charge before the unit is delivered, or you can very easily do it yourself.

    Vista is a bit like a model bimbo - great to look at but not much cop . . . :0)

  121. By California Mike on Dec 6, 2007 | Reply

    “By Mike on Aug 9, 2007 | Reply

    I have Vista Ultimate on a Dell XPS 410 with a RAID 1 array. I installed iTunes 7.3 and it crashed my system by corrupting one of the RAID HD on two different times. The first time I had to send the Dell back but the second time I was able to rebuild the corrupted HD.

    I have installed the latest Intel Matrix drivers and also the latest BIOS but am afraid to install iTunes 7.3.2 (the latest version) and/or Quicktime 7.2 because of another HD array corruption. Anybody had any luck with this configuration? I wouldn’t really care about this except I own an iPhone and you need iTunes to sync it (which I’m currently doing on my Sony VAIO laptop with XP).”

    I am having the same problem with a raid 5 config. Everytime I do anything with itunes my my system locks up and 1 or 2 of my drives gets corrupted and I have to rebuild.

  122. By Deb on Dec 16, 2007 | Reply

    I downloaded the new IPOD/Itunes software for my new Windows Vista laptop and I’m also receiveing an error that the software for burning CD’s are not found. I have nothing but problems since, I bought this new Windows Vista computer. Windows Vista doesn’t work with ANYTHING. Does anyone have any ideas on how to fix this. Reading the emails above it doesnt look like there is a solution.

  123. By Ladyy ChiLL on Dec 18, 2007 | Reply

    my itunes works and everything except downloading music off itunes it always says that a connection error can someone help me pleaes!!!

  124. By Becky Arnol on Dec 27, 2007 | Reply

    I am so frustrated. I got my kids new 8G ipods for christmas. Our old computer was a wreck, so we went out and purchased a new HP computer with Windows Vista. When I try to download Itunes it gets about 12% loaded and shuts down. I have tried several times. I would love it if someone could give me some advise. I’m not real good with computers to start with and this is about to drive me crazy.

  125. By Diana on Dec 28, 2007 | Reply

    K MY problem is that I get this blue screen and my whole computer reboots but this happens ONLY when I am synchronizing my iPod with iTunes in my NEW laptop that is vista home premium….

    I just uninstalled the QuickTime and then restarted laptop and then downloaded the STANDALONE QuickTime…..so I am hoping that now it will work ^_^

  126. By kate on Dec 30, 2007 | Reply

    For me, I tried installing older versions of it as well and it comes up with other reasons- for instance it said that newer versions of certain parts were installed and that it cant run with them…etc…

    And yeah, when i try to install the newest version on the apple website, it works and then when i open it it says something like Warning! itunes is missing files (or something) and that if i try to burn cds it wont work. and it doesnt load mp3s in or recognize cds. i havent even gotten far enough to make it crash lol.

  127. By Kangar00 on Jan 2, 2008 | Reply

    This has absolutely been my experience as well. I’ve had an ipod for a year (a gift) and I have never been able to get itunes to work on Vista. Picasa? No problem. Apple really sucks.

  128. By michaeln on Jan 5, 2008 | Reply

    problem is definitely quicktime.qts file - it seems it has had problems in every version since 2005, either buggy or security issues. I suppose apple will get around to fixing sometime.
    Uninstalled latest (7.5) itunes and quicktime, renamed old itunes folder as it contained my music. Downloaded old itunes installer from Apple support (http://www.apple.com/support/downloads/index9.html) - version 4.7.1, installed that, remapped it to music files and everything working. Version 6 is also available for download, but I’m not even going to attempt that while V4 works. You might have to run itunes.exe and quicktime.exe V4 in XP compatibility mode. Slight problem on ipod eject - Vista ipod service crashes, but i think ther’s a microsoft fix out there for this. Doesnt really matter as service restarts when you plug ipod back in. As an Aussie used to our national telcos appalling levels of service, it amazed me to find Apple even worse…a disgrace.

  129. By Hurricane_haynes on Jan 8, 2008 | Reply

    i got a laptop the othe week and had to take it back because the disc drive STOPPED reading any disc!! when i took it back thay said (pc world) its was a problem with itunes (7.5) on vista, and gave me my money back,even thow id alread put over 1000 songs on with no problem. i wont a laptop and seem as there all running vista now i need to sort it will someone PLEASE HELP ME could you email me with help??! my email is:
    top_man_lee17@hotmail.com
    thanks :)

  130. By Wildandcrzyguy on Jan 8, 2008 | Reply

    Itunes does work on Windows Vista. I am presently running the 64 bit version of Vista with Raid 5 and I have no issues.

    There are several Microsoft Patches that are included with the new Vista SP1 that Maximum PC points out where you can download them from.

    According to Apple if you install Itunes with Raid 5 and run your music on Itunes from the Raid drive you will corrupt the drive. You need to relocate your music to a spare non Raid drive in order to not crash your machine.

    Hope this helps!

  131. By Drew Dehel on Jan 9, 2008 | Reply

    I don’t just blame Apple for this one, I blame Microsoft first. I have been running Vistaster since RC1 and initially I did have some iTunes problems. Microsoft always said to upgrade to the next version to fix it.

    At some point suddenly iTunes worked perfectly for me, graphics, visualizers in resizeable windows, and no crashes. And then one day, like so many other things in Vista, it just started crashing. Ever since then it crashes EVERY SINGLE TIME I exit the program, and every single time the Vistaster error helper comes up and says that there is a new version of iTunes and that will fix the problem, but it is just not true. I have written MS repeatedly about it but I don’t think they WANT to fix it, since it competes with them.

    This week Vistaster killed all my print settings and now no matter what it will not let me re-add my color laser printer. I am about ready to wipe it clean and swear to never touch Vista again.

  132. By Paul on Jan 9, 2008 | Reply

    Tony,

    You most likely belive in world piece also. A laudable goal but not likely to happen.

    An OS is a very complex machine that depends on the hardware platform ir runs on. There are no universal OS programs that exist today. You can load VMware and then load all the OS programs you want. You can pick and choose the poison of the day depending on your mood or application. I think that is the closest you are going to get.

    I have been writing and designing OS modules, drivers and interrupt routines since 1966. I haven’t seen anything yet that will do all things correctly on multiple platforms.

    Paul

  133. By Paul on Jan 9, 2008 | Reply

    How can I get itunes to install??? iTunes thinks an installation is going on even though iTunes is no longer installed on this machine.

  134. By michael on Jan 10, 2008 | Reply

    I have vista and itunes runs fine. however, it takes longer to open up compared to other programs.

  135. By geoff on Jan 12, 2008 | Reply

    I run Vista, latest iTunes froze up when I plugged in iPod. Dead easy fix that worked for me was to delete Quicktime, then download Quicktime (stand-alone), re-install, reboot and it all works perfectly well.

  136. By jenni on Jan 13, 2008 | Reply

    This last comment by geoff worked for me. It has been almost six months that I have not been able to access Itunes. Today I notcied Quicktime was still installed on my computer. So I unistalled it and went to itunes website and re downloaded everything. It works perfect. Vista isn’t so bad after all!!!!!!! Keeping my fingers crossed.

  137. By sizkar on Jan 20, 2008 | Reply

    am so excited i just HAVE to share this with all of you!! had many problems with vista firstly NOT being compatible with i-tunes, always crashing and not accepting my click and drag files of films! just deleted everything to do with i-tunes and apple and then installed FIRST quicktime standalone (which someone else on this page mentioned) and THEN found out that in the space of a WEEK yes! a WEEK (and that with loads of emails from me to apple of no avail - very helpful they were but their system was NOT compatible with vista) found that I-TUNES now has a 7.2.6 vista compatible download! ONLY download that! I-pod works fine now - only problem is I couln’t save ALL my films in one go as the computer was freezing, so i had to reboot. However, there is a way around this - manually since your films but only do 2 at a time NOT all of them! Can’t believe it finally works. Hope you all have my luck - although i still think vista is pretty crap! sizkar9@aol.com

  138. By sizkar on Jan 20, 2008 | Reply

    regards my last message! i typed it round the wrong way! it:-
    7.6.2
    NOT
    7.2.6
    good luck!

  139. By Mike on Jan 21, 2008 | Reply

    I had a problem where iTunes was not recognizing my Sony CD Drive running under Vista on a Dell Dimension 9200. All of the fixes suggested on Apple’s web page did not help until I noticed my Drive letter was A:, which is usually associated with a floppy drive. After changing it to D: iTunes now recognizes it. Hope that helps someone.

  140. By Jenna on Jan 21, 2008 | Reply

    It sounds like you’ve all at least managed to download iTunes with Vista (whether it works or doesnt work). I can download iTunes at all!! I click download and the screen is telling me that its downloading. But…once 11% has downloaded it just freezes up. It never fully downloads. My internet connection is fine, Ive checked my firewalls and internet settings. Yet no luck. Now, im no expert with technology…so can can anyone shed some light?

  141. By Ben Threadgill on Jan 22, 2008 | Reply

    my itunes works fine on vista but my old ipod nano wont work on vista atall! it wont come up in itunes or let me put songs on it, any ideas what i can do? i just want new songs in my ipod!!!

  142. By gishikin on Jan 29, 2008 | Reply

    Jenni and Geoff seem to have the answer. Try uninstalling quicktime and itunes.Then re-install quicktime, don’t install itunes with it,however.After installation re-install itunes.I was having the same problems, this seemed to fix it , for now. Cds are being read by itunes now without problems.

  143. By Neil on Jan 30, 2008 | Reply

    Hi,

    I have some serious iPod issues and would be most grateful if someone could please help me out. I’m using the latest iTunes.

    It started off that whenever I connected my iPod to my PC, I got a Windows message popping up asking if I wanted to “Scan and Fix”. At this time, removing the iPod was difficult and the only way to do so was selecting “Safely Remove in Explorer”.

    I uninstalled the driver and let Windows do its thing of detecting new hardware, and that problem seemed to go away for a while, but then the iPod could not be seen in iTunes when connected. By switching to another USB port (i.e. not the one on my new PCI card, but one on the motherboard), the iPod appeared in iTunes.

    I eventually got it to restore, and left it to sync overnight. When I checked it this morning, the computer was stuck in Power Save (screen was black, and ended up having to shut it down). Also noticed the iPod had gone off (battery icon still seemed full). Have noticed on the iPod that only 13 songs out of around 5000 have synched.

    Over the last few days, have tried just about everything including a full clean reinstall of Vista. Also tried formatting the iPod in Vista Explorer (NTFS), which just hung, so I had to cancel that.

    So here are my questions for which I’m seeking answers:

    1. Why did it initially say “Scan and Fix” every time I connected it?
    2. Is there a specific driver in Vista that the iPod must use – think the one in use is USB 2 Mass Storage.
    3. Why did it stick in Power Save and only sync 13 songs?
    4. How can I resolve my tracks cutting short issue?
    5. Is this all something to do with Vista, should I make my PC dual boot and only use iTunes in XP? (Bought the iPod in October 2006 and until around December 2007 had no problems – initially migrated to Vista in March 2007).
    6. Is there a reason why the iPod can’t be seen on a PCI USB card?
    7. Should iPod appear in Windows Explorer as a drive even when not in disk mode?

    I have tried all the reset stuff, but still no joy!

    Many thanks in advance for your help!
    Cheers,
    Neil

  144. By Chris on Feb 2, 2008 | Reply

    I have 2 brand new computers, one from alienware and one from cyberpower. But running vista ultim. 64bit.. I installed itunes 64bit. they BOTH keep pausing when trying to work w/ itunes or watch a video. If im downloading new music its freezing and causing the media its download to be corrupt or skip.

  145. By Dan the dumbass on Feb 14, 2008 | Reply

    Just go ahead and shoot me…i got the ipod classic for Christmas and just started trying to load cd’s on the damn thing. itunes will load one cd then when i put another cd in…guess what itunes FREEZES up….i have to shut down then reboot and it will load one cd the next one FREEZES…damn it boy what was i thinking….oh and the india tech rep that i could not understand give up after 1 hour and 15 min via cell phone and turned me over to the supervisor (Jimmy) Ha Ha.. Jimmy my ass, this guy was using an American name to make me think I was getting treated special….any way he finally said that he had heard of this and had NO CLUE but give me a case number and suggested that I Google and maybe someone out in the www would have the fix…can you believe that….sorry fix it yourself….that is real customer support..any way I have and HP Pavillion XT958 with XP sp2 if any of you www tech support specialist have any advise…

  146. By Sarah on Feb 29, 2008 | Reply

    Wtf?? I can download and install iTunes 7.6 onto my Windows Vista pc, but it tells me ” a problem caused the program to stop working properly. Windows will close the program and notify you if a solution is available”.

    I would love it if anyone can help me please!!!

  147. By sameproblem on Feb 29, 2008 | Reply

    Having the same problem here as SARAH. Ugh.

  148. By James on Mar 2, 2008 | Reply

    I’m also experiencing the same problems as SARAH. I’m on a Dell Vostro 200, running Vista Home Premium, with both an administrator and user account set up. iTunes 7.6 runs OK in the user acct, but when I try to open it in the administrator acct, I also get the message “a problem caused the program to stop working properly. Windows will close the program and notify you if a solution is available”. Any suggestions to correct this would be greatly appreciated.

  149. By IPOD on Mar 4, 2008 | Reply

    I have the same exact problem i just got my ipod and a laptop(with windows vista) so when i connected the ipod this window popped up. So i have no itunes or no songs in my ipod at all :C

    HELP???

  150. By Pagey on Mar 6, 2008 | Reply

    Mine hasn’t crashed yet, (that I can think of,) On my lappy, (2gig RAM dual core T7250 and nvidia8600m gt.) But it is painfully slow and it has asked to authorised again, even though i’ve done it before. Wierd, though it hasn’t counted it a second time.

  151. By Don on Mar 26, 2008 | Reply

    Ipod and Itunes completely suck on Vista. Everything that is described above since Feb 07 has happened to me. It just sucks. How long does it take for Apple to get this right? It’s been over a year since Vista was issued and over a year since the first complaint on this board. Makes one wonder about who actually IS the “Evil Empire”.

  152. By chrissy on Apr 9, 2008 | Reply

    Windows Vista does not see my Ipod, Itunes however does, But it says that my Ipod needs to be restored. Even though it is brand new.
    What can I do to solve this problem short of uninstalling Vista?

  153. By Barb on Apr 13, 2008 | Reply

    I have been trying to figure out this problem since Feb 07. My new Gateway Windows Vista laptop seemed to work ok until I loaded itunes. For some reason, it disables my CD Rom drive. So, I can BUY music and have it synced to Ipod, but I cannot use the CD Rom drive to transfer music from all of my CD’s. When I uninstall itunes, my Media Player won’t recognize my Ipod as an MP3 player and won’t let me transfer music either???? So, my new Ipod is useless with this computer.OR, maybe this computer is crap…now when I even try to BURN a CD, it crashes! I can’t seem to get ahold of anyone who can fix this.

  154. By richard on Apr 18, 2008 | Reply

    itunes suddenly wants to run the setup wizard each time I start itunes. If I click cancel it goes into Itunes. However it also loses all my settings such as “keep files organized” and so I continually have to re-consolidate my library. Last time it did this to me on XP (I’m on vista now on my second new computer) it started deleting my music files, much to my chagrin. Then my ipod froze and I had to go through a lot of hoops to restore it - the typical press-and-hold-the buttons did not work and the computer and itunes woudl not see the ipod at all. So that was fun.

    Itunes horribleness and ipod’s unreliableness is the reason why I won’t pay a premium price for a slick-looking packaging. I rather suspect a bunch of junk is under the hood. Because it similarly won’t play video on it. I find it’s just horrible software - but its positives and negatives seem to be like the inverse of windows vista - but both end up with the same result - unstable and unreliable.

    Yes I’m sure the mac advocates will bounce around. I was a staunch mac advocate for years when they first came out int he 80s and had them for many years. Then I realized that both PCs and Macs are a bunch of junk so I may as well just buy the cheaper one as the lesser of two evils

  155. By Chad on Apr 19, 2008 | Reply

    I am having the same problem as posted above.
    I have a brand new gateway with Vista on it and when I downloaded itunes it worked great except that it disabled the cdrom. I only got the cdrom going again by deleting itunes. so now I’m stuck.

  156. By Rob on May 11, 2008 | Reply

    I have the same issue:
    vista ultimate x64
    when i try to authenticate to the Itunes store itunes stops working.
    Now, when I try to authenticate to my VNC server via the web interface (java) firefox and IE stop working!!!

    Could there be some kind of authentication issue with vista?

  157. By john on Jun 18, 2008 | Reply

    i have the some problem

  158. By john on Jun 18, 2008 | Reply

    I mean i have the some problem as emily

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  2. Jul 9, 2007: iTunes Video Not Working on Vista : Bob Plankers, The Lone Sysadmin

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